Refund and Returns Policy

Last updated: December 7, 2023

1. Overview

This Refund and Return Policy (“Policy”) outlines the terms and conditions applicable to refunds and returns for Services provided by Sevenseait (“Sevenseait”, “we”, “us”, or “our”). Please read this Policy carefully before purchasing any Services.

2. Refunds

2.1. Eligibility for Refunds:

  • Services: Refunds for Services are granted on a case-by-case basis and are subject to the specific terms of the Service agreement. In general, refunds may be granted for:
    • Unforeseen and unavoidable circumstances preventing Sevenseait from delivering the Service.
    • Significant delays in Service delivery beyond the agreed-upon timeline, provided that such delays are not attributable to the client.
    • Major discrepancies between the delivered Service and the agreed-upon specifications.
  • Unused Services: Pre-paid Services that remain unused within their validity period may be eligible for a full or partial refund, depending on the specific Service agreement.

2.2. Refund Process:

To request a refund, please contact Sevenseait within [number] days of purchase, providing a detailed explanation of the reason for the refund request. Sevenseait will review your request and respond within [number] business days. If your request is approved, the refund will be processed within [number] business days.

2.3. Refund Methods:

Refunds will be issued to the original payment method used for the purchase.

3. Returns

3.1. Eligibility for Returns:

  • Products: Physical products sold by Sevenseait are eligible for return within [number] days of delivery, provided they are in the original packaging and in resalable condition.
  • Digital Products: Digital products, such as templates, ebooks, and software, are not eligible for return due to their intangible nature.

3.2. Return Process:

To initiate a return, please contact Sevenseait within [number] days of receipt, providing the order number and reason for the return. Sevenseait will provide return instructions, which may include a return shipping label. Return shipping costs are typically the responsibility of the customer.

3.3. Return Processing:

Once Sevenseait receives the returned product, it will be inspected to ensure it meets the return criteria. If the product is approved for return, a full refund will be issued within [number] business days.

4. Exceptions

Certain Services or products may be exempt from this Policy due to their nature or digital format. Please refer to the specific Service agreement or product description for any applicable exceptions.

5. Contact Us

If you have any questions about this Policy, please contact us at []

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